Heyitang Hotel Shanghai International Tourism Resort

1. Friendly staff and smooth check in, but apologized that we would rate the service 4.5 due to the hotel butler that we met is not really friendly. The hotel butler doesn't accept our wechat request even though he asked us to send him a friend request as can text him if we need helps. Except him, the rest staffs are really helpful and always ready to help. Very appreciated and thank you 杉 for fulfilled our last minute airport transfer (it's FREE) request and our request on return back the parcel. 2. Restaurants, train station and airport nearby, very convenient! 3. Refrigerator is not really working maybe, hope they can check and improve it. 4. Rooms got some humid smell, but still acceptable after spray it with perfume. Cleanliness approved and room very spacious. Xiao Du not really updated, but new tech toilet bowl very good 👍 5. No washing machine provided but you can ask for laundry service. 6. Free supper buffet (21:30 ~ 23:40) and free breakfast buffet (6:00 ~ 10:00). Variety of foods are good and very delicious. 7. Parcels can be collected on behalf. There is a parcel storage room but it's quite messy and you need some times to find your parcel, staffs are always there to help! 8. Cleaner very friendly and very aggressive. Stand iron and foot bath bucket (come with a free packet of herbal) can be requested. 9. Free Disneyland transfer 2 ways, can be booked in advance. Overall, we feel really worth to spend our 3 days 2 nights at this hotel. Will be back again in future! 😃

I arrived at the hotel earlier than expected, and to my delight, the front desk staff were kind enough to upgrade me to a charming family-themed room at no extra charge. The room was spacious and beautifully decorated, making my stay even more enjoyable. Throughout my time at the hotel, the concierge was exceptionally helpful. Anytime I had a question or needed assistance, they responded promptly and ensured that all my needs were met. Their attentiveness truly made my experience memorable. I was genuinely impressed by the level of service I received. Without a doubt, I will be returning to this hotel in the future for my next stay!

Room was clean and nice. The air was very clean and the staff helped us in every way possible. The breakfast was delicous, would visit again.